Refund policy

We have a  10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.

To start a return, you can contact us at noordinarybookshop@gmail.com.  Please note that returns will need to be sent to the following address: No Ordinary Bookshop. c/o No Ordinary Museum, The Marlowes Shopping Centre, Hemel Hempstead HP1  1DX

You can always contact us for any return question at noordinarybookshop@gmail.com

Damages and issues
Your Books are always inspected before delivery, but should for any reason it arrives damaged, please  contact us immediately. If however, you have received an incorrect item, we will of course replace it free of charge after having retrieved your original order.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Books will only be exchanged if they are faulty as long as we are contacted within the 14 days and good received 7 days thereafter 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at noordinarybookshop@gmail.com.